As an insurance agent, Audrey Marshall has been there through her clients’ best and worst days.

“I have seen them as new parents writing life insurance for a new child and when they buy a new car or house or when they start their own business,” she said. “I have also been there with them on some of their worst days when their home was broken into, when lightning caused an electrical fire, when their dog knocked down an elderly neighbor walking down the street causing broken bones, when the sun was in their eyes and they pulled out in front of another car, and when family members have passed and I’ve delivered a life insurance check.”

Working for Shelter Insurance for the past 5 years, Marshall is on-call 24 hours a day, 7 days a week, 365 days a year and treasures the relationships and friendships that she and her clients have built over the years.

“My passion is educating people about insurance and how it can protect them,” she added.

She offers insurance policies for auto, property, business and life, including home, renters, personal articles, ATV, boat, motorcycle, RV and farm.

Marshall, a proud small business owner, carries on the tradition that Shelter Insurance has built since coming to the Frankfort area in the mid-1970s. Shelter, which has been insuring residents since 1946, operates in 15 states, with its headquarters in Columbia, Missouri.

“I enjoy earning my client’s trust by educating them, then supporting them and forming long-term relationships, which then become new relationships with their family, friends and neighbors,” she added.

Marshall wasn’t born in Frankfort, but she got here as quick as she could, having moved to the Capital City at a young age, so her parents could pursue their dream of owning a small business — Frankfort Paper Company.

She attended Hearn Elementary, Elkhorn Middle and graduated from Franklin County High School, before heading to the University of Kentucky for college.

“During college and after, I worked for a small local business for 18 years, then had a 7-year stent in banking as a branch manager and personal/mortgage loan officer,” she explained. “I’m glad to now be a small business owner myself.”

Marshall recently moved to her current location in Pine Hill Plaza on Louisville Road, after her husband and his business partner purchased the building last summer and began renovating it.

Her hours are Monday-Friday from 9 a.m.-5 p.m.

“But I am available any other time by appointment and you will often find me at my office well beyond those hours,” she explained.